If you are a G Suite user and your organization is using the eCard Widget service, you may experience an issue where some members of your organization are not receiving emails from [email protected] or your whitelabel custom branded company email address, such as [email protected].
Cause: Google’s Spam Filters
The most common reason why some members of your organization may not be receiving eCard Widget emails is due to Google’s spam filters, which may bl
ock emails from unknown senders or domains that are not on the email whitelist.
Solution: Adding Email Addresses to the Whitelist
Note: There are other things you can try before whitelisting the address, we’ve outlined the possible solutions in our other article about avoiding Google’s Filters.
To ensure that all members of your organization can receive eCard Widget emails, you will need to add the eCard Widget email addresses to the email whitelist. This can be done by following these steps:
Log in to the Google Admin console using your administrator credentials.
Go to the “Apps” section and select “Gmail.”
Click on “Advanced settings” and scroll down to the “Spam” section.
Locate the “Email whitelist” option and click “Configure.”
In the Email whitelist window, enter the eCard Widget email addresses, including [email protected] and your custom branded company email address (e.g., [email protected]), separated by commas or semicolons.
Click “Save” to apply the changes.
Note: Be Cautious When Adding to the Whitelist
It’s important to note that setting up an email whitelist can increase the risk of receiving spam and phishing emails, as these emails will not be filtered by Google’s spam filters. Therefore, it’s important to be cautious when adding email addresses or domains to the whitelist and to regularly review the whitelist to ensure that it is still necessary and appropriate.
Further Action: Check for Other Spam Filters
If you have followed these steps and some members of your organization are still not receiving eCard Widget emails, it’s possible that the emails are being blocked by another spam filter, such as an email client’s spam filter or a third-party spam filter. In this case, you should check with the affected members to see if the emails are being blocked by their email client’s spam filter or if they are being routed to their spam folder.
Frequently Asked Questions
Q: Some members of my organization are not receiving eCard Widget emails. What can I do?
A: The most common reason for this issue is due to Google’s spam filters, which may block emails from unknown senders or domains that are not on the email whitelist. To ensure that all members of your organization can receive eCard Widget emails, you will need to add the eCard Widget email addresses to the email whitelist. This can be done by following the steps outlined in the support article.
Q: What email addresses do I need to add to the email whitelist?
A: You will need to add the eCard Widget email addresses, including [email protected] and your custom branded company email address (e.g., [email protected]), separated by commas or semicolons.
Q: What if some members of my organization are still not receiving eCard Widget emails after adding the email addresses to the whitelist?
A: If the issue persists, it’s possible that the emails are being blocked by another spam filter, such as an email client’s spam filter or a third-party spam filter. In this case, you should check with the affected members to see if the emails are being blocked by their email client’s spam filter or if they are being routed to their spam folder.
Q: Is it safe to add email addresses to the email whitelist?
A: Setting up an email whitelist can increase the risk of receiving spam and phishing emails, as these emails will not be filtered by Google’s spam filters. Therefore, it’s important to be cautious when adding email addresses or domains to the whitelist and to regularly review the whitelist to ensure that it is still necessary and appropriate.
Q: What should I do if I need further assistance with eCard Widget email delivery issues?
A: If you have followed the steps outlined in the support article and are still experiencing issues, you can contact eCard Widget’s customer support team for further assistance.